Comments on: Lord Kalms follows up my Tech Guys complaint http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/ PRESS CONSULTANT, JOURNALIST, GHOSTWRITER, POLITICAL AND PR BLOGGER. Fri, 25 May 2012 21:07:42 +0000 hourly 1 http://wordpress.org/?v= By: Celebrating five years of blogging http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-289105 Celebrating five years of blogging Wed, 16 Feb 2011 17:23:33 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-289105 [...] today are the story of missing Italian game show hostess Ylenia Carris, Lord Kalms following up my Tech Guys complaint, and judging by the comments which have been added, their complaints are still coming in, as well [...] [...] today are the story of missing Italian game show hostess Ylenia Carris, Lord Kalms following up my Tech Guys complaint, and judging by the comments which have been added, their complaints are still coming in, as well [...]

]]> By: Alex Coppock-Bunce http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-289027 Alex Coppock-Bunce Wed, 16 Feb 2011 14:47:14 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-289027 They are no better with repairing TVs! Day 62 and still no tv. Its got "lost in transit", been "escalated" we've had one phone call from the complaints department assuring us its in hand- that some vouchers will be coming our way - but that was 3 weeks ago. When I phoned the whole email chain had got lost and it was then reregisterd. Last phone call ( forget how many that is now) assured us someone woudl phone us back- guess what? Nothing. We've written to the Trading Standards people now- the agreement isn't worth the paper its written on. Apparently with another friend, no better for washing machines! Never going to buy an extended warranty from them again. Glad you got satisfaction from Lord Kalms- shame it has to come to this. They are no better with repairing TVs!

Day 62 and still no tv.

Its got “lost in transit”, been “escalated” we’ve had one phone call from the complaints department assuring us its in hand- that some vouchers will be coming our way – but that was 3 weeks ago.

When I phoned the whole email chain had got lost and it was then reregisterd. Last phone call ( forget how many that is now) assured us someone woudl phone us back- guess what? Nothing.
We’ve written to the Trading Standards people now- the agreement isn’t worth the paper its written on.

Apparently with another friend, no better for washing machines!

Never going to buy an extended warranty from them again.

Glad you got satisfaction from Lord Kalms- shame it has to come to this.

]]> By: Ellee http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-225965 Ellee Tue, 09 Nov 2010 20:42:05 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-225965 Nichola, I'm sorry to hear about your difficulties. It's outrageous how this kind of thing happens. All I can suggest is that you contact Watchdog. Nichola, I’m sorry to hear about your difficulties. It’s outrageous how this kind of thing happens. All I can suggest is that you contact Watchdog.

]]> By: nichola http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-224377 nichola Sat, 06 Nov 2010 12:36:06 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-224377 can you please give me a email address or postal address to make a complaint against techguys/whatever happens and currys. from june 2010 i have been having problems with my laptop which is within warranty and also has an extended warranty plus i pay insurance every month. my main problem has been my battery and when it went in for a check without my permission they deleted all my files and photos. the only problem was that some of the photos are off my daughter was is now deceased. all i want is someone to listen to me and not pass me from person to person and give me promises that they will phone me back and dont. i still have no laptop they keep telling me they will send me vouchers to get a new one and i am still waiting. today i have just had a shouting match down the phone and i am not at my wits end. please help me can you please give me a email address or postal address to make a complaint against techguys/whatever happens and currys.

from june 2010 i have been having problems with my laptop which is within warranty and also has an extended warranty plus i pay insurance every month. my main problem has been my battery and when it went in for a check without my permission they deleted all my files and photos. the only problem was that some of the photos are off my daughter was is now deceased.

all i want is someone to listen to me and not pass me from person to person and give me promises that they will phone me back and dont. i still have no laptop they keep telling me they will send me vouchers to get a new one and i am still waiting. today i have just had a shouting match down the phone and i am not at my wits end.

please help me

]]> By: Davey P http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-156046 Davey P Sun, 22 Mar 2009 13:21:31 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-156046 Im sorry to butt in on this, but its all fair enough branding the Tech Guys rubbish etc etc over one thing, but thats with absolutely any company, you will always get the odd customer who will have a hate-for-life over one little thing. They offer great services and until a customer like yourself has a problem you wish you had taken out more protection on your laptop. The Tech Guys have one of the most difficult jobs in PCWorld, and ive seen the sort of customers they get at the desk, its absolutely disgusting what people treat them like, an absolute disgrace. Customers need to be more understanding towards people on refunds desks at any store, its not theyre fault you cant get something sorted, they are only doing their job. Im sorry to butt in on this, but its all fair enough branding the Tech Guys rubbish etc etc over one thing, but thats with absolutely any company, you will always get the odd customer who will have a hate-for-life over one little thing.
They offer great services and until a customer like yourself has a problem you wish you had taken out more protection on your laptop.
The Tech Guys have one of the most difficult jobs in PCWorld, and ive seen the sort of customers they get at the desk, its absolutely disgusting what people treat them like, an absolute disgrace.
Customers need to be more understanding towards people on refunds desks at any store, its not theyre fault you cant get something sorted, they are only doing their job.

]]> By: Ellee http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-100644 Ellee Tue, 27 May 2008 07:10:43 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-100644 Ken, I really sympathise. I think your disappointing experience will certainly be a caution to others. I wouldn't buy a computer from there again either. I shall stick to Dell. Ken, I really sympathise. I think your disappointing experience will certainly be a caution to others. I wouldn’t buy a computer from there again either. I shall stick to Dell.

]]> By: Ken Royden http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-100642 Ken Royden Tue, 27 May 2008 07:04:27 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-100642 Hi Many thanks for reading my email and responding. Still no response from PC World - who cares any more, they don't. I will never shop with them again. I will also encourage others not to shop with them. The guy who actually sold the computer to us was knowledgable and nice, so they are not all bad, but the Tech Guys are not of the same mould. We all like to buy things we want, with the expectation that if anything goes wrong, this large organisation would resolve it - after all, they have a department to do that don't they? and insurance to cover for problems? They failed. I don't trust them any more. Thanks for allowing me to put this on your website so others may read this. Pretty pointless complaining to them! regards Ken Hi

Many thanks for reading my email and responding. Still no response from PC World – who cares any more, they don’t. I will never shop with them again. I will also encourage others not to shop with them. The guy who actually sold the computer to us was knowledgable and nice, so they are not all bad, but the Tech Guys are not of the same mould. We all like to buy things we want, with the expectation that if anything goes wrong, this large organisation would resolve it – after all, they have a department to do that don’t they? and insurance to cover for problems? They failed. I don’t trust them any more.

Thanks for allowing me to put this on your website so others may read this. Pretty pointless complaining to them!

regards

Ken

]]> By: Ellee http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-90157 Ellee Tue, 22 Apr 2008 06:31:23 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-90157 Aga, I've been reading the PC Advisor threads and see you have lots of support there, that the Forum Editor is personally following this up for you. I agree your experience is absolutely disgraceful, no customer should be treated in such a shabby way. Please do let me know the outcome. And good luck. Aga, I’ve been reading the PC Advisor threads and see you have lots of support there, that the Forum Editor is personally following this up for you. I agree your experience is absolutely disgraceful, no customer should be treated in such a shabby way. Please do let me know the outcome. And good luck.

]]> By: Aga http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-90074 Aga Mon, 21 Apr 2008 20:16:11 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-90074 Thank you Ellee, Yes, I've just prepared a letter to MD of PC World and see what's gonna happen. Thank you Thank you Ellee,

Yes, I’ve just prepared a letter to MD of PC World and see what’s gonna happen.
Thank you

]]> By: Ellee http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/comment-page-1/#comment-90025 Ellee Mon, 21 Apr 2008 14:37:33 +0000 http://elleeseymour.com/2007/10/10/lord-kalms-follows-up-my-tech-guys-complaint/#comment-90025 Aga, I read your comment on the PC Advisor forum and do sympathise, I know just how desperate you must be feeling. I would suggest you put your complaint in writing and address it to PC World Customers Service, Tech Guys head office and PC World Chief Exec. I'm sorry I have no contact details, but you can find them on the web. Why not also contact Watchdog too? I wish you luck. Aga, I read your comment on the PC Advisor forum and do sympathise, I know just how desperate you must be feeling. I would suggest you put your complaint in writing and address it to PC World Customers Service, Tech Guys head office and PC World Chief Exec. I’m sorry I have no contact details, but you can find them on the web. Why not also contact Watchdog too?
I wish you luck.

]]>