Geoff told me that following Dell’s recent spate of bad press, the company would be sharply tuned into blogs that reported problems so it could react immediately.
I bought a Dell laptop which turned out to be a nightmare. It has repeatedly overheated and the same fault has been repaired several times. Three years ago I paid more than £1,600 for a Dell SmartPC 250N which has had little use by me, it still looks brand new.
However, I was hoping that David would be able to use it for his A’ level studies, but it has died on us again, just as he starts his new school later this week.
I chose not to spend more than £300 on renewing the guarantee as laptops now cost little more to buy from new. After the last repair, I asked Dell to extend the guarantee another year to prove they had confidence in their product, but they refused.
I do have a Dell desktop which is absolutely fine and has never been a problem. I had given up on this laptop, but then remembered what Geoff said and thought I would try out Dell’s responses to a poor product. Let’s wait and see if they get to hear about this.
