I decided to buy a flatscreen TV with my £100 vouchers from image PC World after Lord Kalms took up my complaint following the poor service of their Tech Guys.

I have just discovered that the one I bought, and was told by their staff would be perfectly suitable, an Acer X193W, does not have a TV socket and seems to be a PC monitor.

The Sky technician who called round this morning to upgrade our Sky package said it was totally unsuitable as a TV. I was hoping he would connect it to Sky, but he was unable to.

PC World even sold me a wall bracket to fit the monitor on my wall; surely their staff must know that you do not need a wall bracket for a PC monitor? I have also just realised it does not have a remote control either, yet this was going to  be installed out of my reach?

Why is PC World so useless? What chance do I stand of getting a sympathetic ear when I return it to their Cambridge store for a proper TV monitor? I am dreading it. Why is life so complicated?

Update: PC World staff were like nice pussycats, there were no problem at all in changing the monitor. I ended up paying some more and buying the very smart looking LG 19LS4D. What a very pleasant and unexpected surprise it was.